In FY 17 with funding from the State Justice Institute, TMCEC piloted a series of surveys of related to treatment of court users in Texas municipal courts. The results of the surveys were impressive:
Access and Fairness Public Survey:
Fairness in Legal Financial Obligations:
Below are the reports prepared by the National Center for State Courts (NCSC):
On the NCSC website the original surveys may be found [http://www.courtools.org/Trial-Court-Performance-Measures.aspx], as well as the survey results from other states [http://www.courtools.org/Trial-Court-Performance-Measures/Reports-from-Courts.aspx]. These surveys are part of “Courtools,” a set of performance measures developed by NCSC.
TMCEC adapted the NCSC surveys to better reflect Texas law and procedures. The latest versions of the modified surveys are below:
TMCEC greatly appreciates the courts and their staff who participated in this program. It was a positive experience for all and helped these courts measure their performance.
Tips for offering the survey in your court include:
Please share your results with your council and community (and TMCEC: firstname.lastname@example.org). We think you will find it satisfying to know how the public perceives the work of your court.